Debt Recovery Specialist
1 month ago
We are seeking a highly skilled Debt Recovery Specialist to join our team at Callforce Direct. This exciting opportunity will see you play a key role in collecting outstanding debt from our client's customer base.
About the Role:
- Collect outstanding debt from the customer base pertaining to overdue customer ledger portfolios.
- Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e. ensuring high levels of ledger coverage).
- Advise management of possible bad debt occurrences.
- Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.
- Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit management related (i.e. duplicate invoices, incorrect statement of account, etc.).
- Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.
- Compile debt status reports as requested by management.
Key Responsibilities:
- Provide information on account status within own ledger portfolio for compilation of monthly reports by management.
- Archive all verbal and written communications and documentation in relevant databases accordingly.
- Assist in optimizing the functional budget in consultation with the Supervisor: Collections.
- Ensure adequate stakeholder consultation is undertaken at all stages of request fulfilment.
- Ensure that due protocols and professional customer service is delivered at all times.
Risk and Compliance Management:
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Support and provide evidence to all internal and external audit and regulatory requirements.
- Maintain quality risk management standards in line with ISO and regulatory requirements.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
Requirements:
- National Diploma in Finance, Credit Management, Accounting or a related field.
- Previous experience in collections, preferably in a similar role.
- Familiarity with accounting software, CRM systems, and Microsoft Office Suite.
- Organizational Skills: Ability to manage multiple accounts and tasks simultaneously.
- Problem-Solving: Strong problem-solving skills to address payment disputes and other challenges.
- Financial Acumen: Understanding of basic accounting and financial principles.
- Resilience: Ability to handle difficult conversations and situations with professionalism.
Estimated Salary: £28,000 - £35,000 per annum depending on experience.
About Us: Callforce Direct is a leading provider of direct collection services. We pride ourselves on providing exceptional customer service and achieving results-driven solutions for our clients.
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