Debt Recovery Specialist

1 month ago


Pretoria, Gauteng, South Africa Callforce Direct Full time
Job Description

We are seeking an experienced Debt Recovery Specialist to join our team at Callforce Direct. The successful candidate will be responsible for collecting outstanding debt from our client's customer base, ensuring that all statutory and legislative requirements are met.

Key Responsibilities:

  • Collecting outstanding debt from customers via written and verbal communication
  • Contacting customers to achieve minimum set departmental targets
  • Advising management of possible bad debt occurrences
  • Reviewing own ledger portfolios and prioritizing workload accordingly
  • Referring disputes/complaints to internal stakeholders for resolution
  • Following up with line management and external customers regarding dispute resolution
  • Compiling debt status reports as requested by management

Requirements:

  • National Diploma in Finance, Credit Management, Accounting or a related field
  • Previous experience in collections
  • Familiarity with accounting software, CRM systems, and Microsoft Office Suite
  • Organizational skills: Ability to manage multiple accounts and tasks simultaneously
  • Problem-solving skills: Strong problem-solving skills to address payment disputes and other challenges
  • Financial acumen: Understanding of basic accounting and financial principles
  • Resilience: Ability to handle difficult conversations and situations with professionalism

Estimated Salary: $60,000 - $80,000 per annum, depending on experience

About Us: Callforce Direct is a leading provider of debt recovery services. We pride ourselves on delivering exceptional results while maintaining the highest standards of professionalism and integrity.



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