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Business Operations Coordinator

1 week ago

Cape Town, Western Cape, South Africa Sanlam Limited Full time

Sanlam Limited brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries, and pride ourselves on our superior products and solutions as well as high-quality service.

The role of the Business Support Coordinator is to provide direction and support in the development and implementation of business enablement planning, service delivery, processes, methods, and techniques, enabling the provision of well-researched information to inform decision-making. This includes performing secretariat functions to the business leader and the management team.

Key Responsibilities
  • Providing sales process and enablement support to the business
  • Acting as the principal point of contact for the business regarding any projects impacting the frontline, people, customers, or systems
  • Effectively managing relationships with internal and external stakeholders
  • Taking responsibility for BDT operations and adherence to GPA policies
  • Leading and driving a culture of progressive change by communicating and coordinating plans and activities with stakeholders
  • Assisting the business in implementing business initiatives in line with the business strategy and ensuring front-line staff have executed the strategy
  • Formulating and executing communication plans for all stakeholders relating to project sets
  • Facilitating and recording the identification of key risks (financial and non-financial) within BDT