Workshop Operations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa Primeserv Denverdraft Full time
Workshop Manager Job Description

We are seeking a skilled and highly-efficient Workshop Manager to join our team at Primeserv Denverdraft in Durban, KZN. The successful candidate will be responsible for coordinating and managing all workshop functions, ensuring that service targets are met efficiently.

Key Responsibilities:
  • Proactively communicate, delegate, and execute assigned duties to contribute to department performance and customer service.
  • Set clear personal objectives and responsibilities, taking accountability for own area and promoting a culture of teamwork and learning.
  • Focus on day-to-day operations, providing job costing, quotations, and reliable action steps to meet daily targets.
  • Assist with trade-in valuations, offer product support, and suggest solutions within customer requirements.
Essential Duties & Responsibilities:
  • Ensure adequate maintenance of tools, equipment, and materials in the Service Area.
  • Encourage knowledge transfer and facilitate training and development of team members.
  • Provide advice and technical assistance to team members.
  • Monitor workflow to anticipate delays due to team members being absent.
  • Review customer service orders and inspect the quality of technician work.
  • Review work orders to ensure all actions have been documented according to Service Workshop policies and procedures.
  • Plan and adjust workloads of department personnel to match their skills and abilities.
  • Coordinate with sales department and branch manager to arrange for delivery of equipment to customers.
  • Ensure technicians are aware of all company procedures.
  • Facilitate the orientation of new team members in collaboration with the Workshop Supervisor.
Qualifications & Experience:
  • Technical qualification
  • Workshop Certificate/Diploma or Trade Certificate (preferable)
  • 3 – 5 years relevant experience in Workshop supervision
  • Technical background and competence in understanding breakdowns.
  • Knowledge of the Industry & Earthmoving, Construction and Mining Equipment product advantageous
  • Computer Literacy
Personal Attributes:
  • A high level of enthusiasm, motivation, and dedication.
  • Numerical ability is essential and attention to detail
  • Able to work effectively under pressure & with deadlines
  • Knowledge of effective leadership experience.
  • A proactive and challenging personality
  • Able to solve problems and be Innovative and creative.
  • Sound interpersonal skills (internal and external customer liaison).

We are looking for a skilled and experienced Workshop Manager to join our team at Primeserv Denverdraft. If you have a strong background in workshop supervision and a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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