Workshop Operations Manager
5 hours ago
Primeserv Denverdraft is a leading multi-franchise provider of industrial equipment solutions for various industries. Our client requires an experienced Workshop Operations Manager to join their team in Durban, KZN.
Job DescriptionWe are seeking a skilled and highly-efficient Workshop Operations Manager to coordinate and manage all workshop functions while ensuring service targets are met efficiently. Key responsibilities include:
- Leadership - Business: Communicate effectively, delegate duties, and execute assigned tasks to contribute to department performance.
- Planning & Monitoring: Focus on day-to-day operations, provide job costing, quotations, and reliable action steps for meeting daily targets.
- CUSTOMER RELATIONSHIPS: Assist with Trade-in valuations, offer Product Support, and suggest solutions within customer requirements.
- Ensure adequate maintenance of tools, equipment, and materials in the Service Area.
- Encourage knowledge transfer and facilitate training and development of team members by providing feedback and coaching.
- Provide advice and technical assistance to team members.
- Monitor workflow to anticipate impact of delays due to absences.
- Review customers service orders and inspect quality of work before release of machine or goods.
- Review work orders to ensure actions have been documented according to Service Workshop policies and procedures.
- Plan and adjust workloads of department personnel to match their skills and abilities.
- Coordinate with sales department and branch manager to arrange delivery of equipment to customers.
- Ensure technicians are aware of company procedures.
- Facilitate orientation of new team members.
We offer a competitive salary range of R400,000 - R600,000 per annum, based on experience and qualifications.
Qualifications & Experience- Technical qualification (Diploma or Certificate).
- 3-5 years relevant experience in Workshop supervision.
- Technical background and competence in understanding breakdowns.
- Knowledge of Industry & Earthmoving, Construction, and Mining Equipment product advantageous.
- Computer Literacy.
- A high level of enthusiasm, motivation, and dedication.
- Numerical ability essential and attention to detail.
- Able to work effectively under pressure and with deadlines.
- Knowledge of effective leadership experience.
- A proactive and challenging personality.
- Able to solve problems and be Innovative and creative.
- Sound interpersonal skills (internal and external customer liaison).
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