Workshop Operations Manager

5 hours ago


Durban, KwaZulu-Natal, South Africa Primeserv Denverdraft Full time
Company Overview

Primeserv Denverdraft is a leading multi-franchise provider of industrial equipment solutions for various industries. Our client requires an experienced Workshop Operations Manager to join their team in Durban, KZN.

Job Description

We are seeking a skilled and highly-efficient Workshop Operations Manager to coordinate and manage all workshop functions while ensuring service targets are met efficiently. Key responsibilities include:

  • Leadership - Business: Communicate effectively, delegate duties, and execute assigned tasks to contribute to department performance.
  • Planning & Monitoring: Focus on day-to-day operations, provide job costing, quotations, and reliable action steps for meeting daily targets.
  • CUSTOMER RELATIONSHIPS: Assist with Trade-in valuations, offer Product Support, and suggest solutions within customer requirements.
Essential Duties & Responsibilities
  • Ensure adequate maintenance of tools, equipment, and materials in the Service Area.
  • Encourage knowledge transfer and facilitate training and development of team members by providing feedback and coaching.
  • Provide advice and technical assistance to team members.
  • Monitor workflow to anticipate impact of delays due to absences.
  • Review customers service orders and inspect quality of work before release of machine or goods.
  • Review work orders to ensure actions have been documented according to Service Workshop policies and procedures.
  • Plan and adjust workloads of department personnel to match their skills and abilities.
  • Coordinate with sales department and branch manager to arrange delivery of equipment to customers.
  • Ensure technicians are aware of company procedures.
  • Facilitate orientation of new team members.
Salary Information

We offer a competitive salary range of R400,000 - R600,000 per annum, based on experience and qualifications.

Qualifications & Experience
  • Technical qualification (Diploma or Certificate).
  • 3-5 years relevant experience in Workshop supervision.
  • Technical background and competence in understanding breakdowns.
  • Knowledge of Industry & Earthmoving, Construction, and Mining Equipment product advantageous.
  • Computer Literacy.
Personal Attributes
  • A high level of enthusiasm, motivation, and dedication.
  • Numerical ability essential and attention to detail.
  • Able to work effectively under pressure and with deadlines.
  • Knowledge of effective leadership experience.
  • A proactive and challenging personality.
  • Able to solve problems and be Innovative and creative.
  • Sound interpersonal skills (internal and external customer liaison).


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