Senior Training Specialist

6 days ago


Johannesburg, Gauteng, South Africa Sutherland Full time

Sutherland is a global leader in customer experience management, offering innovative technology and business process solutions to iconic brands worldwide.

Job Description

We are seeking a skilled Trainer and Coach to join our team. In this role, you will deliver and evaluate soft & technical skills training on all aspects of client training, creating a positive impact on our clients' businesses.

Your responsibilities will include:

  • Enabling and guiding learners through interactive and engaging training sessions.
  • Developing and revising training materials and documents to equip staff with fundamental skills and knowledge.
  • Facilitating multi-week new hire training programs and blended learning experiences.
  • Coaching and providing feedback to trainees to help them fulfill performance metrics.
  • Overseeing new hire progression and enhancement training.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2 years of work experience as a trainer.
  • Excellent working knowledge of Microsoft Office applications (Excel, Powerpoint, Word and Outlook).
  • Strong English verbal and written communication skills.
  • Strategic thinking and problem-solving abilities.

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