Domain Training Specialist in Banking

4 days ago


Johannesburg, Gauteng, South Africa Genpact Full time

At Genpact, we're on a mission to create a world that works better for people. We're seeking a skilled Domain Training Specialist in Banking to join our team.

About the Role

You will support the overall organization's strategy and help the business grow through its training and call quality improvement initiatives.

  • Manage and support a team of Universal Coaches and/or drive training controls and projects with the agents population
  • Manage the onboarding process of new employees to comply with the client internal processes
  • Support in the creation of IDs and credentials for both Genpact and the client


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