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Business Process Analyst

1 week ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time

About the role

Job Purpose:
  • We are seeking a highly skilled Business Process Analyst to join our team. The ideal candidate will have a solid understanding of workflow design principles and experience in process re-engineering.
  • The successful candidate will lead business engagements, working closely with stakeholders across IT and business to ensure that business needs are defined and the most appropriate solution is selected and implemented.
  • This role involves working with the business to ensure that specifications are appropriately detailed to allow a proper workflow design.
  • The successful candidate will develop, configure, and document the design of the Business Process workflow.
  • They will work in an Agile environment to determine and deliver Epics, Features, and user stories.

Requirements:

  • The successful candidate must be able to implement Workflow processes using Workflow Design Principles.
  • They should be able to troubleshoot technical and performance issues.
  • Ability to offer assistance and advice to other team members in the team.
  • Perform peer reviews of workflow configuration completed by other Business Analysts in the team.

Key Responsibilities:

  • Understand business processes and data and be able to translate requirements into workflow process automation.
  • Re-design and optimise existing business processes with workflow automation.
  • Design reports to deliver process and workflow information to business users e.g., dashboards and reports.
  • Support investigation and remediation of production issues.