ITS Business Process Analyst

1 week ago

Cape Town, Western Cape, South Africa IOCO Full time

Are you passionate about optimizing business processes through innovative technology solutions? Our Client is looking for an ITS Business Process Analyst II, to join their team. As a ITS Business Process Analyst you'll be the driving force behind transforming complex workflows into streamlined, data-driven solutions.  Responsible for facilitating and defining business requirements and ensuring translation into effective business solutions.

What you'll do:

Develop a business analysis approach in project execution or investigation

  • Understand project context to determine applicable BPA approach

Lead the definition and review of business processes

  • Understand current business processes and define future business processes
  • Document future business process/es

Facilitate business requirements workshops or sessions to elicit and define system requirements

  • Plan and execute business requirements elicitation sessions/workshops
  • Develop Business Requirement Specifications

Participate in solution design workshops

  • Develop Functional Requirement Specifications
  • Provide input to System Requirement Specification and other Technical oriented documents

Contribute in development of testing and training materials

  • Document test scenarios and review test cases
  • Assist testing capability in ensuring that new system meet requirements
  • Coordinate and lead User Acceptance Testing (UAT)

Your expertise:

  • 3 - 5 years Business/Process Analysis experience, preferably across multiple disciplines/domains
  • Working knowledge of relevant methodology and tools e.g. Process modelling tools, project management methodologies (Waterfall, Agile etc.)

Qualifications required:

  • Relevant 3 year Information Technology or business-related qualification

Additional criteria:

  • Proven experience in leading solution design workshops
  • Expert knowledge in delivering typical Business Analysis Artefacts
  • Faculty Training Institute Business Analysis qualification advantageous
  • General understanding of Retail Merchandising and / or Supply Chain Logistics will be advantageous
  • Experience of Agile methodologies and frameworks including Scrum and Kanban and of the Business Analyst role within agile frameworks
  • Experience in ERP (Enterprise Resource Planning) implementation(s) will be advantageous
  • Proven experience of stakeholder relationship management and influencing skills, demonstrating success in facilitating collaboration, influencing, communicating and negotiating at all levels
  • Expertise and extensive experience in process modelling, gap analysis and requirements engineering with the delivery of appropriate artefacts to progress development and achieve business objectives
  • The ability to interact and work collaboratively within a team as well as the ability to run with a piece of work autonomously where required
  • Ability to research technology-related concepts, trends and best practices, and apply findings
  • Synthesises data from different sources to identify trends
  • Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
  • Demonstrates a results-oriented mindset in planning and implementing activities/projects
  • Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and propose/ take corrective action where required
  • Listens attentively and checks understanding of the message being received.
  • Prepares written reports and briefs and communicates ideas clearly.
  • Speaks fluently in team meetings when presenting information.
  • Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
  • Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
  • Adjusts to work effectively within new work structures, processes, requirements, or cultures
  • Anticipates change and continuously remains prepared for change.

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Cape Town
  • Environment: Hybrid - 4 days in the Office and Fridays at Home. However, it can change depending on work load or agreements between Employee and Line Manager.

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