Customer Service Ambassador
1 month ago
Hallmark Professional Intake is a leading organization in the field of membership services.
Job Title: Member Service RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a Member Service Representative. This role plays a crucial part in providing exceptional member experiences, answering queries, resolving complaints, and processing transactions.
Key Responsibilities:- Answering Phone Calls and Written Queries: Respond to members' inquiries regarding membership-related questions, concerns, and complaints in a friendly and efficient manner.
- Providing Membership Information: Offer detailed information on membership fees, policies, processes, benefits, products, and services.
- Listening and Identifying Needs: Actively listen to members to understand their needs and preferences.
- Selling Products and Services: Recommend and cross-sell relevant products and services to members and potential members.
- Resolving Issues: Investigate and resolve or escalate membership and payment issues promptly and professionally.
- Paying Memberships: Assess member eligibility and process payments, applications, and requests efficiently.
- Excellent Communication Skills: Possess strong written and verbal communication skills to effectively interact with members.
- Good Listening and Interpersonal Skills: Demonstrate good listening skills to identify members' needs and build rapport with them.
- Strong Attention to Detail: Maintain accurate membership records and ensure all transactions are processed correctly.
This role offers a competitive salary of $50,000 - $65,000 per annum, commensurate with experience, depending on location. Hallmark Professional Intake provides a dynamic work environment that fosters growth and development opportunities for its employees.
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Service Ambassador
5 days ago
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