IT Network Administrator Position in Durban with Competitive Salary
1 month ago
Rakkgalakane Recruitment seeks a highly skilled IT Network Administrator to join our team in Durban. As an Automotive IT Administrator, you will be responsible for ensuring the smooth operation of our IT systems.
Key Responsibilities- System Support: Provide support for A+ / N+ and system-related issues, ensuring minimal downtime for our users.
- User Setup and Configuration: Set up new users, printers, networks, Microsoft Office, and Windows operating systems as required.
- Daily System Checks: Regularly inspect IT systems to identify potential issues before they become major problems.
- User Support: Offer assistance to users with IT-related queries and resolve their issues promptly.
- General IT Support: Perform general IT maintenance tasks, including installing and setting up user accounts.
- IT Asset Management: Create and maintain accurate lists of IT assets, ensuring compliance with company policies.
- WIFI Configuration: Configure WIFI settings to ensure secure and reliable connectivity.
- Ticket Tracking: Utilize ticketing systems to monitor and resolve user-reported issues efficiently.
- Time-to-Resolve Metrics: Analyze time spent on resolving tickets to optimize IT support processes.
- Ticket Open/Closed Status: Monitor the status of open and closed tickets to ensure prompt resolution.
- Unresolved Tickets: Identify and prioritize unresolved tickets to minimize user downtime.
- Team Collaboration: Work closely with other IT support staff to ensure seamless collaboration and knowledge sharing.
To succeed in this role, you should have a Degree or Diploma in IT (Information Technology) and relevant experience in A+ / N+ and system support. You should also possess excellent communication skills and be able to work effectively in a team environment.
Salary and BenefitsThe salary for this position is R500,000 - R700,000 per annum, depending on your level of experience. We offer a competitive benefits package, including medical aid, life insurance, and paid leave.
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