Customer Experience Specialist
6 days ago
Job Summary
">The Customer Service Agent role at iSON Xperiences requires a professional to effectively assist customers with general and specific queries, providing them with excellent service. This position involves resolving customer issues efficiently, escalating unresolved cases, and ensuring accurate information is provided.
">Main Responsibilities
">- ">
- Answering inbound calls in a timely manner.">
- Billing and accounts understanding.">
- Listening attentively to customer queries.">
- Handling irate customers professionally.">
- Upselling and cross-selling relevant products and services.">
- Providing first call resolution by addressing customer inquiries accurately.">
- Escalating faults that cannot be resolved on the initial contact.">
- Capturing customer details accurately.">
- Performing ad-hoc tasks as required.">
Requirements
">- ">
- NQF level 4 or Matric certification.">
- No criminal record.">
- Fluency in English and/or Zulu and Sotho.">
- Sales experience.">
- 12 months of customer service experience.">
Competencies
">- ">
- Excellent listening skills.">
- Willingness to learn.">
- Problem-solving skills.">
- Attention to detail.">
- Reliability and self-discipline.">
- Ability to work independently and self-motivate.">
- Passion for delivering exceptional customer service.">
About Us
">iSON Xperiences values professionalism, dedication, and a passion for customer satisfaction. Our team is committed to creating an environment where employees can grow and thrive while making a positive impact on our customers' lives.
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