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Motor Claims Professional
1 week ago
**Our Commitment to Transformation and Diversity:**
We are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
**Job Description:**
We are seeking a highly skilled and motivated Motor Claims Service Consultant to join our team in Johannesburg. As a key member of our claims administration team, you will be responsible for processing and managing motor claims from end to end.
**Responsibilities:**
- Manage workload and instructions from all systems.
- Ensure completeness and correctness of documents.
- Ensure accuracy of data captured on Santam systems.
- Responsible for all actions to get claim assessment ready.
- Contact clients or intermediaries telephonically/email for any identified outstanding information.
- Liaise with brokers.
- Handle complaints, queries and all interaction with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee and underwriters.
- Process payments and orders as per assessor recommendation and instruction.
- Responsible for arranging and managing car hire requests and extensions.
**Requirements:**
- Matric.
- Fully computer literate (MS Office).
- Minimum 5 years' claims experience.
- Claims handling, pre-support and or post support experience is advantageous.
- Customer service interaction with role players in the motor industry.
- Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage.
