Case Management Officer

6 days ago


Randburg, Gauteng, South Africa Motor Industry Barganing Council Full time
Duties & Responsibilities
  • Monitor and account for stationery, consumable levels
  • Attend to professional drafted correspondence, posting, serving and courier documents
  • Generate case management Reports when requested
  • Assist at reception (front office) or other Case Manager
  • Allocate all applications and maintain proper records, diaries and file notes
  • Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules
  • Capture and schedule cases and notify parties, manage effective correspondence with parties
  • Case management and take instructions from MC where necessary
  • Manage all DRC files in good professional order with all file notes and trails
  • Maintain and update CMS and diaries in professional order
  • Ensure non jurisdiction matters are transferred to the correct forum and notify parties
  • Interpretation if required
  • Manage venues and attendees in a professional manner
  • Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required
  • Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports
  • Oversee and complete SECT 143(3) Applications and maintain a register
  • Process applications for postponement in terms of the rules
  • Process condonations and rescission applications in terms of the rules
  • Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed
  • Allocate cases to Panelists and compile proper accounts for payment
  • Handle complaints and queries professionally
  • Receive and assist callers and visitors professionally and methodically
  • Assist with Interpreting of cases when required
Knowledge/Experience/Skills/Requirements
  • Good verbal communication and excellent listening skills
  • Ability to withstand pressure and provide above average services
  • Must at all times be professional, diplomatic and assertive
  • Ability to work independently and use initiative along with problem solving abilities
  • Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, Clients and management team
  • Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
  • Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner
  • Must be meticulous in carrying out tasks/instructions and be fully accountable for all work
  • Must be patient and accommodating and be able to work independently if needed
  • Knowledge of the Dispute Resolution Centre processes would be an added advantage
  • Knowledge of the Case Management System would be an advantage
  • Knowledge of Labour Relations Act would be an advantage
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