Operations Coordinator

4 weeks ago


Cape Town, Western Cape, South Africa Baraka IT Solutions (Pty) Ltd Full time
Operations Co-Ordinator Job Description

The Operations Co-Ordinator plays a crucial role in ensuring the smooth operation of our company, Baraka IT Solutions (Pty) Ltd. This position is responsible for coordinating the activities of various departments and service areas to achieve optimal performance and customer satisfaction.

Main Responsibilities:
  • Liaise with Senior Management to align business targets and objectives;
  • Contribute to the development of Business Unit Business Plans and Customer Solutions;
  • Develop and maintain the Human Capital Development & Skills Development Plan;
  • Identify and acquire specific skills, including SAP-specific certifications and accreditations, to support business requirements;
  • Participate in interviewing, recruiting, and training candidates for customer assignments or projects;
  • Manage relationships between The Company and its Strategic Partners, including OEMs, Suppliers, and Subcontractors;
  • Develop and update best practices and standard operating procedures for business operational activities;
  • Support Service Delivery teams by addressing customer issues and complaints in a timely manner;
  • Plan and participate in regular employee performance appraisals, promotions, compensation, and termination based on performance review;
  • Establish an internal Project Management Organization (PMO) to assist delivery teams across multiple clients;
  • Maintain accurate and clear documentation for operational procedures and activities;
  • Develop and maintain Knowledge Management Systems for the Company, including internal IT Systems;

Additionally, the Operations Co-Ordinator will be responsible for managing the Company's Intellectual Property on an ongoing basis.



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