Senior Business Analyst

6 days ago


Cape Town, Western Cape, South Africa Sanlam Full time
About the Role

We are seeking a highly skilled and experienced Senior Business Analyst to join our Digital team at Sanlam. As a key member of our team, you will be responsible for conceptualizing new initiatives and developing business cases that drive growth and innovation in our short-term insurance business.

Key Responsibilities
  • Consult with business stakeholders to identify business problems and opportunities, and develop solutions that meet their needs.
  • Assist key business and product owners with conceptualization and proposal of initiatives, business case development, and benefits realization.
  • Ensure that business cases are aligned with strategic and business objectives, and that benefits realization is tracked and measured.
  • Analyze and understand the potential impact of initiatives on business and end-users, and develop solutions that meet their needs.
  • Ensure that strategic and project objectives are met by validating that requirements and solutions will deliver on those agreed objectives.
  • Elicit, analyze, document, and maintain business requirements and functional specifications for multiple projects at different stages of the project and development lifecycles.
  • Administer, plan, and organize work to ensure successful and on-time delivery.
  • Participate in quality assurance, user acceptance testing, demos, and training of new solutions.
  • Provide support and collaborate with business stakeholders, project management, digital adoption, change management, training, design, development, and testing competencies.
  • Comply with company policies and procedures, standards, and methodologies.
  • Stay current on industry practices and trends in the short-term insurance and digital environments, and contribute innovative ideas for the use of technology and improvement of processes.
Qualifications and Experience
  • Degree related to commerce, analysis, or information/technology systems (B. Comm, B. Tech, or equivalent).
  • Relevant tertiary qualification or certificate/diploma in Business Analysis from an industry-recognized training institution (CBAP).
  • Minimum 3 years' experience as a Business Analyst.
  • Experience with writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories.
  • Cost estimation, target setting, building business cases, and doing cost-benefit analysis, defining benefits, and drawing benefit maps.
  • Requirements elicitation, workshop facilitation, conducting demos, and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization.
  • Building presentations, creating visual representations of recommendations, requirements, architecture, or designs, creating wireframes and prototypes, providing input to and working with solution architecture, and conducting workshops.
  • Working with systems development lifecycle (SDLC) and agile methodologies in large complex projects, including experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
  • Liaising and collaborating with project resources (project managers, developers, other business analysts, test analysts, and change managers) at different levels of the organization and across multiple teams.
  • Understanding test methodology and providing support and input to test strategy, test plans, test cases, and scenarios, user acceptance testing, setting up test data and test environments, review test results.
  • Experience with agile ways of working.
  • Digital environment.
  • Experience in the following areas will be advantageous:
    • Customer journey mapping, user impact analysis, or use of process modeling methodologies and tools.
    • Managing projects as well as project management techniques and methodologies.
    • Short-term insurance or financial services industry.
    • Defining standards, principles, and new ways-of-working.
Competencies
  • Builds, translates, and shares the direction, purpose, and strategic goals of the organization to engage and motivate others towards achieving these.
  • Client focus.
  • Enabling innovation.
  • Change leadership.
  • Emotional intelligence.
Additional Competencies and Skills
  • Strong analytical and problem-solving ability.
  • Strong customer service orientation and collaborative interpersonal style.
  • Strong agile Scrum experience and the ability to leverage agile at scale, including the use or adoption of related new or existing tools, methodologies, and frameworks.
  • Strong leadership, negotiation, and influencing skills.
  • Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment.
  • Business and financial acumen with thorough knowledge and understanding of business, process, and technology environments and ability to do financial analysis and projections.
  • Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience.
  • Ability to facilitate workshops, assess various opinions, and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions.
  • Ability to take ownership, lead, and initiate action, facilitate decision-making, define next steps, and drive actions to completion.
  • Effective relationship building skills and ability to liaise with stakeholders at all levels, internal and external.
  • High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology.
  • Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced, and dynamic environment.
  • Ability to plan, organize, and manage own workload and timelines aligned to project plans.
  • Team player with ability to work independently as well as collaboratively.
  • Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology.


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