Senior Business Solutions Analyst

4 days ago


Cape Town, Western Cape, South Africa Pro Development Group Full time

Job Summary

We are seeking a highly skilled Senior Business Solutions Analyst to join our team at Pro Development Group. As a key member of our organization, you will play a critical role in driving business growth and improvement through strategic analysis and solution development.

Key Responsibilities

  1. Business Analysis: Conduct thorough business impact analyses to identify areas for improvement and develop comprehensive reports to inform business decisions.
  2. Process Improvement: Analyze and develop business continuity plans, ICT continuity plans, and disaster recovery plans to ensure seamless operations.
  3. Project Delivery: Lead the delivery of business projects in line with sponsor requirements and enterprise architecture, ensuring timely and successful project outcomes.
  4. Service Development: Proactively develop and deploy enhanced services and platforms, covering all functional aspects from service definition to build and deployment.
  5. Operational Gaps: Identify and document operational gaps, including user guides, templates, test cases, and related user training.
  6. Issue Resolution: Assist with the resolution of issues pertaining to the service, ensuring timely and effective issue resolution.
  7. Process Adherence: Adhere to and follow relevant development and support processes, ensuring compliance and quality.
  8. Communication: Communicate and escalate issues as necessary, ensuring effective issue resolution and delivery of project elements.

Requirements

  1. Experience: 10 years of experience as a business analyst, with a strong background in business continuity planning and disaster recovery planning.
  2. Certifications: COBIT, ITIL, and other relevant certifications.


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