Business Intelligence Specialist
3 days ago
Job Overview
">- Our company is a leading commission management platform for financial advisers in South Africa.
- We are seeking an experienced BUSINESS ANALYST to join our team.
Key Responsibilities
- Ensure that new customer onboardings are executed timeously and accurately.
- Assist new clients with onboarding and use out-of-the-box thinking skills to improve and standardize business processes.
- Manage new client pipelines and implementation schedules.
- Conduct consultations with new clients to understand their business requirements.
- Document and scope business requirements to align with the system.
- Brief internal team on the implementation scope.
- Develop/build ad hoc reports/data insights to address client needs.
- Analyse and standardise any new business requirements from existing clients and implement changes as required.
- Client dispute resolution.
- Collate and process data from various external sources.
- Data analysis and standardisation.
- Post-implementation client training and support.
- Post-implementation consultations, training and support with internal team members.
- Project planning, management and task assignment.
- Identify, develop and implement improvement strategies of onboarding processes.
- Onboard and train new team members.
- Setup team goals and KPI's to align with overall company strategies.
- Ensure alignment of individual team member output with team goals.
- Continuous monitoring of goals/KPI's.
- Testing of new product features.
- Work closely with users and BA team to propose and design the scope of new product features.
- Provide internal training.
- Identify opportunities to drive product refinements to continuously enhance the customer experience.
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