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Customer Success Lead

2 weeks ago

Paarl, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

About the Job:

Zeebra Junction Specialist Recruitment is seeking a talented Customer Success Lead - Paarl to join our team. In this role, you will be responsible for providing exceptional customer service and support, ensuring customers receive timely and effective solutions to their needs.

Key Accountabilities:

  • Ensure customers receive excellent service and support
  • Provide feedback to management on customer needs, market trends and competitor activities
  • Develop and implement strategies to build strong business relationships with existing and new customers
  • Initiate Agri solutions for customers leading to increased Agri sales in line with sales target within the River System

Requirements:

  • BSc (Agricultural Economics) or related field
  • 4 years' experience in the agri-business industry, specifically within the packaging material environment
  • Strong customer service orientation with effective communication and interpersonal skills
  • Excellent sales management aptitude including advanced negotiation skills