Customer Service Manager

About UsACCS - ARES Customer Care Solutions GmbH is a leading BPO company specializing in digital solutions for various industries.The RoleWe are looking for a highly skilled and experienced customer care professional to join our team as a Help Desk Associate. The ideal candidate must have prior exposure to business process outsourcing (BPO) environment and...

International market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...

In-store Brand Activations: Coordinate (in-store) brand activations in collaboration with Brand Marketing, Finance and Sales teams (including all administrative tasks, planning and reviews).Manage sampling plans for all the Brands with sampling budget, including post campaign analysis (CPC, ROI).Develop Joint Business Plans in major customers for the main...

As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Manager role is to provide managerial leadership and functional operational excellence in the evolution of our CCC...

Are you ready to lead, inspire, and make an impact in the fast-paced world of online sports betting? An exciting opportunity awaits for a Customer Service Manager in Cape Town to take the reins of a dynamic customer support team. This role is all about driving customer satisfaction, optimizing operations, and delivering exceptional service in a vibrant and...

Key ResponsibilitiesManage the operations of the branch, including taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.Ensure that all aspects of the branch's operations run smoothly and efficiently.Provide excellent customer service and ensure that all customer complaints are addressed promptly.Ensure...

At WNS Global Services SA, we are seeking a skilled Customer Service Manager to lead our outbound dialler team. As a key member of our operations team, you will be responsible for planning and scheduling to ensure optimal performance and efficiency.Key ResponsibilitiesTeam Leadership: Lead and motivate a high-performing team of agents to achieve exceptional...

We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication...

We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication...

Your Experience: Extensive experience in customer serviceLocation: Monte Vista, Cape TownSalary: R25k to R30k CTCPosition: Full-time(a.k.a The hero who will get customer service running like a dream)Are you the kind of person who thrives on solving problems before anyone even notices they exist?Do you wake up in the morning and think, "I can't wait to make a...

Company: Ground One Direct MarketingCompany Description: At Ground One Direct Marketing, we believe in creating personal connections with customers through direct, face-to-face marketing. Since 2017, we have helped companies in diverse industries build stronger customer bases and achieve meaningful growth. Our marketing strategies are tailored to each...

About us:DSG is a leading BPO company specializing in digital solutions for various industries. We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.The role: We are looking for young, vibrant and experienced customer centric and tech-savvy individual to join our team as customer care agents...

Role Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:Addressing inquiriesResolving complaintsProcessing...

Role Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:Addressing inquiriesResolving complaintsProcessing...

Our client, a prestigious turnkey engineering and steel works/fabrication company, seeks to employ a qualified and experienced Marketing Coordinator, with a solid background in working within the technical and engineering sector, to join their team in Cape Town.Please note that this role is not suited to candidates from the advertising or commercial sector,...

**About the Role**This position is responsible for leading a team of customer service representatives in achieving performance targets. The ideal candidate will have experience in call center operations, supervisory positions, and relevant national diplomas.**Key Responsibilities**Manage available resources to achieve performance targets.Review daily...

Customer Service Management Executive PositionThis executive-level role involves overseeing customer service operations and driving continuous improvement.The ideal candidate will have a strong background in customer service management, as well as experience working with complex CRM systems.Main Responsibilities:Develop and execute strategies to enhance...

About the RoleOneDayOnly is seeking an experienced Customer Service Operations Manager to lead our customer service teams in delivering exceptional experiences for South African customers.The successful candidate will support the Head of Customer Service in overseeing department operations, driving efficiency and innovation, and ensuring a high standard of...

About usStep into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy...

About UsStep into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy...