Customer Experience Specialist

6 days ago


Umhlanga, KwaZulu-Natal, South Africa Synergycontactcentre Full time

Job Title: Outbound Sales Agent

Job Summary:

Synergycontactcentre is currently seeking a highly motivated and results-driven individual to join our team as an Outbound Sales Agent. The ideal candidate will have a proven track record of success in sales, a strong passion for building relationships, and a commitment to delivering exceptional customer experiences.

Responsibilities:

  • To deliver excellent customer experience and drive new acquisitions.
  • Target and revenue driven.
  • Increasing upsells and cross-sells.
  • Improving customer retention by providing an exceptional customer experience.

Requirements:

  • Grade 11 or Matric.
  • Minimum of 1 year mobile UK/Broadband experience.
  • Clear criminal record.
  • No ITC Listing.

We are looking for individuals with:

  • Confidence: Not all prospective customers will want to buy what you're selling, and to deal with these rejections you'll need a high level of confidence, positivity, and tenacity.
  • Resilience: Reacting positively to these knockbacks is essential. Each sale can be full of obstacles, so you must have the belief to overcome any challenges thrown your way.
  • Active Listening: Communication is fundamental in building trust and creating a rapport with customers. It's important that salespeople are confident and knowledgeable when advising customers, but the value of listening can easily be overlooked.
  • Rapport Building: Unleashing your personality is equally valuable when it comes to developing your customer service skills. Coming across as authentic and engaging will endear you to others and gain their trust.

We offer a competitive compensation package and opportunities for growth and development.



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