Customer Service Consultant
3 weeks ago
Seeking a highly skilled Customer Service Consultant to join our team at RMV Solutions Recruitment. As a representative of a prestigious airline brand, you will be working on various work streams, assisting passengers with pre and post-flight travel-related queries in both German and English languages.
Key Responsibilities:
- Handle voice calls and written correspondence in English and German
- Work on airline reservations systems
- Provide assistance to passengers with queries and compliments
- Meet specific key performance indicators and client service levels
Requirements:
- Native level fluency in German language (verbal and written skills essential)
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Excellent computer literacy and technical skills
- No criminal record
- Flexibility to work shifts
Benefits:
- Remuneration: R200 000 CTC per annum
- Full-time, permanent contract with 40 hours per week at 8-9 hours shifts per day
- Operational hours: 24/7; 365 days per week
- Rotational shifts Mondays – Sundays, including public holidays
- Fully paid product and systems training provided
- Daily interactions with international passengers
What We Offer:
- Health insurance benefit (paid for by the company)
- Opportunity to work from home with fibre internet connection or fixed stable ADSL line required
The ideal candidate should have previous customer service experience and be able to meet specific key performance indicators and client service levels.
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