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Enterprise IT Solutions Engineer

1 week ago

Cape Town, Western Cape, South Africa Hyperclear Tech Full time

Cyberlogic is a trusted partner in the technology industry, committed to delivering exceptional solutions that meet the evolving needs of our clients.

The Infrastructure Support Engineer role at Cyberlogic involves providing advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment.

We seek an experienced professional with a strong background in IT infrastructure support, including knowledge of server and network concepts, as well as the ability to identify and resolve complex issues.

The successful candidate will have:

  • 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment.
  • Advanced knowledge of Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.
  • Experience with firewalls, routers, switches, and other networking equipment, as well as virtualization technologies like Windows Server Hyper-V and Windows Failover Clustering.

Responsibilities will include:

  • Performance Optimization: conduct performance analysis and optimization of systems to enhance efficiency, proactively identify and address potential bottlenecks and system vulnerabilities.
  • Mentoring and Training: provide guidance and mentorship to monitoring and Infrastructure support technician staff, conduct training sessions to enhance the skills and knowledge of the team.

We offer a competitive salary, benefits package, and opportunities for growth and development in a dynamic and supportive work environment.