Hispanic Territory Account Manager
7 days ago
We are looking for a highly motivated Hispanic Territory Account Manager to join our team in Cape Town. As a key member of our GTM team, you will be responsible for driving renewal strategy, building relationships with key decision-makers and customers, and delivering business outcomes.
Main Responsibilities:
- Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
- Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
- Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
- Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
- Mitigating Risk and Churn – Interpret and act on usage information focusing on "at risk" customers to mitigate churn and identify value optimization opportunities
- Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
- Delivering Insights - Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences
Requirements:
- 3+ years of experience managing full sales cycle (inside or field sales) in the software space (essential)
- Professional working proficiency in Spanish & English (essential)
- Professional working proficiency in Portuguese (beneficial)
- Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
- Experience in transactional sales; high velocity
- Excellent time management skills
- Strong ability to collaborate with internal operational and account management teams
- Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
- Strong presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
- A curious nature with a desire to learn and a competitive spirit
- Action-oriented mentality – loves to get things done
Benefits:
- Uncapped Commission
- Achievers club awards & Incentives
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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