Desktop Investigator

3 weeks ago


Sandton, South Africa Hollard Recruitment Full time
Exciting Opportunity for a Desktop Investigator

We are seeking a skilled and detail-oriented Desktop Investigator to join our Life Solutions, Customer Office, Claims team at Hollard Recruitment.

The successful candidate will be responsible for ensuring that all claims referred to Claims Investigation are validated correctly by performing accurate and timeous confirmations with 3rd party individuals. Any fraudulent activities detected will be referred to the Claims Investigation manager to validate and assign to a claim's investigator for field investigation.

Key Responsibilities:
  • Claims Validation: Ensure daily tasks and validation of claims are processed within the agreed service level agreement.
  • 3rd Party Verifications: Perform 3rd party verifications on all claims referred to confirm if the claim is valid/ fraudulent.
  • Risk Management: Manage Hollard's risk by ensuring that valid claims are paid and invalid claims are not paid.
  • Operational Risk: Manage our risk by verifying the information at sales, administration and claims stage and reporting operational risks to Compliance.
  • Case Tracking: Capture all claims referred on the Respond system for case tracking and reporting purposes.
  • Continuous Improvement: Engage with fellow colleagues within the team on any ideas for continuous process improvement.
  • Stakeholder Engagement: Work closely with internal and external stakeholders.
  • Special Projects: Assist with special projects from time to time when requested.

We are looking for a candidate who is highly organized, has excellent communication skills, and is able to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about risk management and investigations, we encourage you to apply for this exciting opportunity.


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