Network Infrastructure Specialist

2 months ago


Sandton, South Africa Dimension Data Full time
Job Summary

We are seeking a skilled Network Engineer to join our team at Dimension Data. As a Network Engineer, you will be responsible for ensuring the smooth operation of our clients' IT infrastructure and systems.

Key Responsibilities
  • Monitor infrastructure remotely to identify and resolve technical incidents and problems.
  • Configure, install, test, and operate assigned infrastructure at client sites.
  • Investigate first-line support calls and identify root causes of incidents and problems.
  • Resolve incidents and requests efficiently and comprehensively.
  • Report and escalate issues to 3rd party vendors as necessary.
  • Provide telephonic support to clients and update relevant systems according to Dimension Data procedures.
  • Perform handover procedures for shift work.
  • Produce breach and other reports to identify failures and shortcomings.
Requirements
  • Secondary School Qualification
  • Diploma or Degree in Computer Science
  • CCNA/A+/N+; MCSE or relevant qualification preferred
  • 2 – 4 years' work experience
  • At least 2 years of 'hands-on' IT experience supporting and resolving diverse desktop software and hardware issues
  • At least 2 years experience in supporting Windows-based operating systems
  • VPN troubleshooting experience
Skills and Knowledge
  • Demonstrate solution and service knowledge
  • Strive to meet and exceed SLAs at all times
  • Demonstrate learning and service orientation
  • Demonstrate excellent attention to detail
  • Demonstrate proactive management
Attributes
  • Demonstrate the ability to adapt to change and think innovatively
  • Display good verbal and written communication ability
  • Demonstrate the ability to engage with a variety of stakeholders
  • Possess good planning and time management ability
  • Demonstrate the ability to cope under pressure


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