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Quality Assurance Specialist

1 week ago

Johannesburg, Gauteng, South Africa buffaloex. Full time
Job Description

We are seeking a meticulous and efficient Processing Operator to join our Return Department team at buffaloex.

  • The ideal candidate will be responsible for managing the processing and inspection of returned goods, ensuring accurate documentation, and maintaining quality standards.
  • This role requires attention to detail, adherence to operational procedures, and a commitment to providing excellent service to our clients.

Key Responsibilities:

  • Receive, inspect, and process returned goods in accordance with established procedures and guidelines.
  • Identify and document reasons for returns, including defects, damages, or customer dissatisfaction.
  • Sort, categorize, and record returned items accurately in the inventory management system.
  • Conduct visual inspections and functional tests on returned products to determine their condition.
  • Collaborate with customer service representatives and logistics coordinators to resolve return issues promptly.
  • Ensure all returned items are handled and stored properly to prevent damage or loss.
  • Package, label, and prepare returned goods for re-stocking, refurbishment, or disposal.
  • Maintain accurate records of return transactions, including quantities, reasons, and actions taken.
  • Follow safety protocols and guidelines to ensure a safe working environment.
  • Assist in maintaining cleanliness and organization of the return processing area.