Senior Network Engineer

3 weeks ago

Cape Town, Western Cape, South Africa Shoprite Full time

Job Summary

The Senior Network Engineer will play a key role in the setup, development, and maintenance of computer networks within the organisation. This role requires in-depth expert-level knowledge of technical support to manage and lead user support and the troubleshooting and resolution of network problems and client queries. The successful candidate will be responsible for managing incidents of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.

Key Responsibilities

  • Capacity and Performance Management: Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with service providers.
  • Work closely with Network Architect to develop future networks
  • Manage multiple small and large-scale technology deployments - Planning activities and projects well in advance and considering possible change circumstances.
  • Contribute to change management process by ensuring that all changes are assessed for their impact on capacity and performance and attending change meetings when appropriate
  • Assist with capacity management and audit of all Networks and Security within the group
  • Understanding the current usage of the infrastructure and IT services, and the maximum capacity of each component
  • Analysis of usage and performance data, and reporting on Service and Component performance against targets contained in SLAs
  • Develop and modify capacity management reports
  • Participate in the acceptance, on-boarding and early life support of new services.
  • Support the design, agreement and implementation of the relevant service model standards and processes across all relevant suppliers.
  • Manage and maintain capacity and network management tools (CA Performance Center, NFA, Velocloud Orchestrator).

Requirements

  • Degree or Diploma in IT computer networking, electronics or equivalent.
  • Relevant network infrastructure certificates such as: Cisco (CCNP), CCDP (Design), F5, Fortigate Firewall, Cisco Data Centre Switching, Large Scale Wireless Tecnologies
  • 3-5 years' experience in a Senior Network Engineering role or similar, with in-depth specialist experience implementing, efficiently supporting, and managing large scale and complex network infrastructure.
  • +10 years' experience working in IT systems or IT operations in a large-scale network engineering environment.
  • Extensive experience managing vendor relationships within the context of network infrastructure technology supply and support services.

Desirable Skills

  • Advanced knowledge and experience with the setting up, configuring and supporting network topologies and Security.
  • Strong proficiency in Microsoft Office 365.
  • Experience in a retail, commercial or IT environment.
  • Experience working in an Agile environment.
  • Knowledge of and practical experience with: Distribution Centres, Working with ISE, Enterprise Wireless Technologies, Working with Data Centre Networks, Enterprise Monitoring, Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP and other web-based protocols), Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACL's, Stacking), Networking technologies, principles and protocols based on OSI model, TCP/IP, UDP, IP addressing, and MAC addresses etc., Enterprise Wi-Fi technologies, High Level Understanding of Routing Protocols such as (EIGRP, OSPF and BGP), Incident management systems

Working at Shoprite

Shoprite is a leading retailer with a strong presence in the market. We are committed to providing our customers with the best possible shopping experience. As a Senior Network Engineer, you will play a key role in ensuring that our network infrastructure is secure, reliable, and efficient. You will work closely with our IT team to design, implement, and maintain our network infrastructure, ensuring that it meets the needs of our business.

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