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User Journey Designer

1 week ago

Cape Town, Western Cape, South Africa Mukuru Full time

About the Job:

The User Journey Designer role involves creating user-centered designs that meet the needs of customers. Key responsibilities include analyzing customer interactions, identifying key pain points and opportunities for improvement, and using data to inform decision-making and prioritize improvements.

Main Responsibilities:

  1. Create user-centered designs that meet the needs of customers.
  2. Analyze customer interactions and identify key pain points, opportunities for improvement, and areas for innovation.
  3. Collect and analyze customer feedback, behavior data, and performance metrics to gain insights into the customer experience.
  4. Use data to inform decision-making and prioritize improvements.

Requirements:

This role requires a relevant tertiary qualification in Marketing/IMM/Business Management, at least 1-3 years' experience in a senior Marketing/CRM role, and basic knowledge of data analysis experience. Relevant industry experience and knowledge of market research/research & analytics/quantitative data and trend analysis are also desirable.