Customer Service Host Opportunity in Cape Town
7 days ago
Job Title: Customer Service Host Opportunity in Cape Town
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Host. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.
About the Role:
This role will involve providing world-class customer service by responding to customer queries via telephone, email, and online chats. You will be responsible for processing and resolving incoming and outgoing contacts in a multimedia environment, as well as completing tasks assigned during your shift.
Key Responsibilities:
- Providing top-notch customer service through effective communication and issue resolution
- Processing and resolving customer inquiries in a timely and professional manner
- Completing tasks and meeting productivity targets during each shift
- Building and maintaining strong relationships with customers through excellent customer relationship management
- Upselling and cross-selling products and services to meet revenue targets
- Solving problems and making decisions in a fast-paced environment
- Taking ownership of customer-related queries and ensuring resolution
- Meeting and exceeding performance metrics and quality standards
Requirements:
- Degree or National Diploma in a relevant field (e.g., Business Administration, Communications)
- At least 2 years of experience in a customer service or contact centre role
- Fluent English language skills (read, write, and speak fluently)
- Able to work in a 24/7 shift rotation environment
- Strong attention to detail and ability to multitask
- Excellent communication and problem-solving skills
Benefits:
- Competitive salary: R80,000 - R120,000 per annum
- Ongoing training and development opportunities
- Bonus structure based on individual and team performance
- Career progression opportunities within the company
About Us:
DigiOutsource is a dynamic and innovative company that is committed to delivering exceptional customer experiences. We value our employees and offer a supportive and collaborative work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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