Customer Service Host Opportunity in Cape Town

7 days ago


Cape Town, Western Cape, South Africa DigiOutsource Full time

Job Title: Customer Service Host Opportunity in Cape Town

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Host. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

About the Role:

This role will involve providing world-class customer service by responding to customer queries via telephone, email, and online chats. You will be responsible for processing and resolving incoming and outgoing contacts in a multimedia environment, as well as completing tasks assigned during your shift.

Key Responsibilities:

  • Providing top-notch customer service through effective communication and issue resolution
  • Processing and resolving customer inquiries in a timely and professional manner
  • Completing tasks and meeting productivity targets during each shift
  • Building and maintaining strong relationships with customers through excellent customer relationship management
  • Upselling and cross-selling products and services to meet revenue targets
  • Solving problems and making decisions in a fast-paced environment
  • Taking ownership of customer-related queries and ensuring resolution
  • Meeting and exceeding performance metrics and quality standards

Requirements:

  • Degree or National Diploma in a relevant field (e.g., Business Administration, Communications)
  • At least 2 years of experience in a customer service or contact centre role
  • Fluent English language skills (read, write, and speak fluently)
  • Able to work in a 24/7 shift rotation environment
  • Strong attention to detail and ability to multitask
  • Excellent communication and problem-solving skills

Benefits:

  • Competitive salary: R80,000 - R120,000 per annum
  • Ongoing training and development opportunities
  • Bonus structure based on individual and team performance
  • Career progression opportunities within the company

About Us:

DigiOutsource is a dynamic and innovative company that is committed to delivering exceptional customer experiences. We value our employees and offer a supportive and collaborative work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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