Software Technical Support Specialist

6 days ago


Cape Town, Western Cape, South Africa DataFin Full time
Job Description:

DataFin is seeking a highly skilled Software Support Technician to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers. Your primary focus will be on assisting customers with technical software-related queries and problems in a first-line support environment.

Key Responsibilities:
- Assist customers with technical software-related queries/problems in a first-line support environment
- Manage customer databases, check for disk space issues, data corruptions, etc.
- Monitor the transfer of customer data between their branches (data replication)
- Troubleshoot customer network and infrastructure-related issues
- Manage, prioritize, and document all assigned issues and customer interactions in a ticket documenting/tracking system (JIRA)

Requirements:
- Matric/Grade 12 Certificate
- Tertiary education, especially in the IT field, will be beneficial
- Any additional IT-related certifications
- Customer relations, 1st Line Support, and Call Centre experience
- Experience with a ticket documenting/tracking system
- Good telephonic and email communication skills
- Basic Linux OS commands
- Basic understanding of SQL/relational databases
- Knowledge of Terminal Services/RDP environments
- Driver's License or reliable transport is preferable as rotational shift work will be expected

About Us:
DataFin is an innovative Software Specialist catering to the Courier sector. We offer a dynamic and challenging work environment that requires our employees to think critically and work collaboratively.

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