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Technical IT Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa BADRI Management Consultancy Full time
Job Description:

We are seeking a highly skilled Technical IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance, managing IT equipment setup and maintenance, and ensuring team members have the tools they need to perform at their best.

Key Responsibilities:
  1. Data Administration:
  • General hardware environment health reporting
  • Zapier creator and administrator
  • Office 365 administrator
  • Google Workspace Administrator
  • ZOHO and CRM profile management
IT Equipment Setup:
  • Receive new IT equipment
  • Format new IT equipment based on company protocols
  • Setup of new equipment based on company protocols
  • On-board new team members onto the new equipment
  • Off-boarding of exiting team members
  • Updating company protocols where and when needed
Purchasing and Inventory Management:
  • Tracking IT equipment and spare allocation
  • Monitor amount of company spares and ensure minimum stock quantity at all times
  • Submit purchase requests when stock levels dip below acceptable levels
  • Receive and quality control spare equipment
Technical Support and Training:
  • Assist with team members day-to-day IT requirements
  • Have accurate knowledge of all IT software being utilized within the company environment, where the IT department is required to provide support on
  • Staying up to date with relevant updates on software being supported by the company IT and reporting relevant software changes either to the director or affected users
  • Software support includes the following platforms: 3CX, ZOHO, Google Workspace, Office 365, Easy File
  • Hardware support includes but not limited to: End user environment, 3CX Softphones, Laptops for all end users, Profile management on Panelist/ contractors BYOD, End point management for users
Security and Compliance:
  • Review and action IT security vulnerabilities
  • Ensure that all equipment meets the set security standards at the company
  • Enforces 2FA across all platforms used within the company and ensures users adopt best practice
Requirements:

The ideal candidate for this position will have a minimum of 1-2 years' experience with CompTIA A+ and N+ preferred or related IT qualification