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German Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Digital Outsource Services Full time
About the Role:

We're seeking a highly skilled and motivated individual to join our Customer Support team as a German Customer Service Host. In this role, you will provide exceptional customer service to our clients, utilizing your strong communication skills and technical expertise to resolve issues efficiently and effectively.

The ideal candidate will possess excellent problem-solving skills, be able to work in a fast-paced environment, and have a strong commitment to customer satisfaction.

  • Develop and maintain relationships with existing customers through proactive engagement and follow-up.
  • Respond to customer inquiries via phone, email, and live chat, providing timely and accurate solutions to their issues.
  • Collaborate with internal stakeholders to resolve complex customer issues and improve overall customer experience.
  • Continuously develop and improve knowledge of our products and services to ensure effective support.