German Travel Support

3 weeks ago

Cape Town, Western Cape, South Africa Fempower Full time

Requirements:

  • Customer service skills are essential
  • Fluent German written and spoken
  • Experience in Inbound and outbound, Chat and Back-office call centre experience
    • 1 years' experience in the travel, tourism, or customer service industry
      • High proficiency in verbal & written English and Sound interpersonal skills
      • Proficiency in Microsoft (Word, Excel & Outlook) and Google platforms
      • High attention to detail and accuracy
      • Correspondence etiquette in email and back-office
      • Exceptional administrative skills with sound planning, problem solving, organizing and time management skills, with sound follow-through after contact with customers
      • Integrity and honesty in work completed in compliance with the company policies

Job-Related Knowledge/Competencies Required:

  • Knowledge of or interest in airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
    • Provide telephonic customer support, handle multiple queries, and de-escalate complaints as well as general queries in a professional manner, in line with set standards
    • Adhere to sound written communication principles and maintain customer service standards that promote a positive image of the Company
    • Escalate complaints/enquiries/information to relevant operational level if required
    • Ensure complaints/questions are answered/resolved in a reasonable timeframe, follow-up on customer enquiries and complaints, if applicable address complaints referred by Social Media Department and provide written and verbal feedback, according to set standards
    • Ensure all captured information is accurate and complete
    • Report incidents according to set guidelines related to data breaches and requests, fraud, and attempted/confirmed scam attempts
    • Maintain quality control principles and recommend process improvements
    • Demonstrate active listening skills to ensure customer's needs are understood
    • Resolve customer problems by clarifying the customers complaints, determining the cause of problems, and explaining the best solution to the problem or seeking guidance on the best solution to the problem
    • Respond promptly to customer inquiries by understanding the product and applying the appropriate process
    • Maintain a positive, empathetic and professional attitude toward customers at all times
    • Take ownership of complaints and working them through to completion
    • Showing a higher attention to detail with escalations/complaints
    • Collaborate with colleagues to achieve the best possible outcome for the customer whilst liaising with the Client & Suppliers.
    • Demonstrate expert knowledge of the product to ensure maximum efficacy

Skill:

  • Resolve queries and display key independence and proactiveness in decision-making.
  • Prioritise and manage workflow.
  • Multi-task and cope with high work volumes
  • Analyse, validate and interpret information.
  • Resolve conflict situations amicably whilst finding effective solutions for customers (i.e., businesses)
  • Team player and be able to work in an open plan environment.
  • Work under pressure to meet performance KPIs and client service level agreements.
  • Effective negotiation and persuasion skills
  • Effectively share knowledge and expertise with customers and staff
  • Be agile and adapt to change in a fast-paced environment
    • Ability to communicate at all levels.

Behaviours/Personal Qualities:

  • Customer focused with a passion for complaints handling
  • Accountable whilst acting fairly and proportionately
  • Professional, respectful, confident and resilient
  • Extremely patient, empathetic and compassionate
  • Culturally aware and sensitive to others
  • Maintain composure under pressure/ difficult circumstances

Mon-Friday 9 to 5 (weekend on rotation)

Office based in Cape Town centre

  • German Travel Concierge

    5 hours ago

    Cape Town, Western Cape, South Africa Abc Worldwide Full time

    Responsibilities:Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent.Book hotel/lodge and logistic reservations based on consultant requirements.Responsible for travel request distribution to agents.Supporting Sales consultants with all administrative duties.Conclude on all...

  • Conductor of Adventurous Journeys

    1 day ago

    Cape Town, Western Cape, South Africa Ventura TRAVEL Full time

    Travel the Wonders of AfricaAs a Tour Conductor for Africaventura, you will have the opportunity to explore the wonders of Southern Africa and share them with our clients.Our mission is to provide authentic, innovative, and sustainable travel experiences that exceed our customers' expectations.As a member of our team, you will be responsible for leading...

  • Tour Conductor for Southern Africa

    1 day ago

    Cape Town, Western Cape, South Africa Ventura TRAVEL Full time

    Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person Africaventura offers authentic, innovative, and sustainable travel experiences in Southern Africa. We want our customers to enjoy the beauty of Africa while experiencing unique and unforgettable adventures.As our Tour Conductor for Africaventura,...

  • German Customer Support Representative

    2 days ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Jai Search Consultancy seeks a qualified German Customer Support Representative to join our team in Maitland.Company Overview:We are a leading recruitment agency specializing in search consultancy services, providing expert solutions for our clients' staffing needs.Job Description:The ideal candidate will have excellent communication skills, both written and...

  • Travel Expert

    2 days ago

    Cape Town, Western Cape, South Africa Mahlatini Luxury Travel Full time

    Mahlatini is an established, award-winning tour operator, leading the way in our specialist field of luxury safari travel. We create memorable travel experiences to Africa and the Indian Ocean for clients across the world; from our offices in the UK and South Africa.Mahlatini's enviable reputation for expertise and customer service excellence is built on the...

  • German Language Specialist

    21 minutes ago

    Cape Town, Western Cape, South Africa Abc Worldwide Full time

    About the RoleWe are seeking a highly skilled and experienced German language specialist to join our team. As a Concierge Service Representative, you will play a critical role in delivering exceptional customer service to our international clients.Key Responsibilities:Coordinate travel arrangements for international clients, including booking flights,...

  • Tour Conductor for Southern Africa

    5 days ago

    Cape Town, Western Cape, South Africa Ventura TRAVEL GmbH Full time

    Tour Conductor for Southern Africa (German, French or Dutch speaking)Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person Africaventura offers authentic, innovative, and sustainable travel experiences in Southern Africa. We want our customers to enjoy the beauty of Africa while experiencing unique and...

  • German Language Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Sabenza It & Recruitment Full time

    In this role, you'll provide exceptional support to hoteliers across Europe, USA and Africa, ensuring they receive top-notch assistance and guidance when using our all-in-one hotel management system.Your main objectives will be to:Provide expert-level support to hoteliers via email, phone, and online discussion forums.Deliver world-class customer experience...

  • Travel Industry Liaison

    20 minutes ago

    Cape Town, Western Cape, South Africa Abc Worldwide Full time

    Job DescriptionThis role is ideal for a highly organized and detail-oriented individual who is fluent in German. The successful candidate will be responsible for coordinating travel arrangements for international clients, ensuring seamless execution of booking requests, and resolving any issues that may arise.Key Responsibilities:Act as the primary point of...

  • Travel Experience Expert

    11 hours ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    Key Responsibilities:Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer.Prepare tailormade offers and travel documents,...

  • IT Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Surgo HR & Training seeks a highly skilled IT Support Specialist - German Speaking to manage the entire lifecycle of IT incidents from initial report through to resolution.As an IT Support Specialist, you will utilize your technical knowledge and ITIL foundation skills to handle incidents with precision and reliability, maintaining high standards of customer...

  • Customer Support Expert Bilingual German

    5 days ago

    Cape Town, Western Cape, South Africa PartnerHero Full time

    Job DescriptionThis role involves providing multilingual customer support to clients. The successful candidate will be responsible for addressing inquiries, resolving issues, and enhancing the overall user experience.The ideal candidate will possess excellent communication skills, fluency in German and English, and a passion for delivering outstanding...

  • German Market Tourism Expert

    5 days ago

    Cape Town, Western Cape, South Africa SATSA Full time

    **About Us**Tours and Safaris is a respected leader in the tourism industry, with a reputation for delivering exceptional travel experiences. We are committed to providing our clients with unforgettable memories and ensuring that they have the best possible time. As a Senior Inbound Tour Consultant, you will play a key role in achieving this goal.**Job...

  • Luxury Travel Consultant

    5 days ago

    Cape Town, Western Cape, South Africa SATSA Full time

    **Company Overview**Tours and Safaris is a renowned leader in Southern Africa, committed to providing exceptional travel experiences. We are seeking a highly skilled Senior Inbound Tour Consultant to join our vibrant team.**Job Description**We are looking for a friendly, energetic, and driven individual to handle international inbound Tour Operator...

  • Premier Travel Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    Role and Responsibilities:As a Luxury Travel Consultant, you will play a key role in advising our clients on their leisure travel needs, handling customer inquiries, making reservations, and creating tailored offers. You will also facilitate unique travel experiences, actively selling special promotions and exclusive offers.Key Performance Indicators:Your...

  • German Speaking Account

    1 day ago

    Cape Town, Western Cape, South Africa abc Full time

    German-Speaking Account & Project ManagerLocation : Cape TownJob Type : Full-time, on site / possible hybridAre you a results-driven professional with a passion for digital marketing? We are looking for a dedicated German-Speaking Account & Project Manager to manage and grow a portfolio of German-speaking PPC clients, delivering top-tier service and...

  • German and Dutch Speaking Agents

    3 weeks ago

    Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    • Manage a portfolio of existing clients and accounts • Always offer first class customer service • Providing a variety of quotations to clients not favouring one airline/supplier • Following up quotations each morning to ensure we have provided what was required and offer any further help • When a quotation is cancelled try to find out if there is...

  • German Customer Representatives

    2 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Requirements : Read, speak and write German Matric or higher Salary: R27,500.00 Working hours: Mon- Friday (08h00-17h00) Industry: BPO Location: Maitland (hybrid) To apply kindly send your updated CV and supporting documents to infojai.co.za

  • German Speaking Junior Business Development Manager

    2 days ago

    Cape Town, Western Cape, South Africa EMERCHANTPAY LTD Full time

    German Speaking Junior Business Development ManagerCape Town, South AfricaAbout emerchantpayemerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring,...

  • Group Travel Sales Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Terra Nova Tours Full time

    Job OverviewTerra Nova Tours, a leading Destination Management Company (DMC) in Southern Africa, is seeking an experienced Senior Groups Sales Consultant to join our Head Office team in Cape Town. As a key member of our Groups Division, you will play a crucial role in designing and selling bespoke Group travel programs across Southern Africa.Key...