Regional Operations Manager

1 month ago

East London, Eastern Cape, South Africa Code Red Recruitment Full time

Job Overview:

The Regional Operations Manager will be responsible for overseeing the day-to-day operations of our branch, ensuring seamless execution of our business processes and continuous improvement.

About Code Red Recruitment:

We are a leading recruitment agency specializing in logistics and supply chain management. Our team is dedicated to providing exceptional service to our clients and candidates.

Key Responsibilities:

  • Optimize individual employee performance through effective leadership, coaching, development, and training
  • Manage the change process with your business units
  • Monitor and optimize utilization and performance of all resources
  • Create ideas to streamline processes and ensure increased efficiencies and effectiveness
  • Create solutions to resolve staff / resource problems
  • Ensure that the team's Job Descriptions and performance KPI's are in place and managed
  • Create a strong team spirit amongst the team
  • Encourage and develop multi skilled staff
  • Remunerate staff according to the market norm, job description and their performance
  • Performance manage staff when required
  • Chair disciplinary processes when required
  • Operational Management: Ensure the effective running and co-ordination of the Operational Functions within the Branch
  • Continuously review the operational and process guidelines (ISO 9001:2000)
  • Co-ordinate the ISO audits process in your respective Branch
  • Ensure operational effectiveness, efficiency, and quality control
  • Develop and maintain best practices to timeously inform customers of their cargo status
  • Ensure full adherence to the prescribed policies and procedures within the business units
  • Identify potential risk areas and implement mitigation strategies
  • Make sound commercial business decisions, within given mandates
  • Financial Management: Manage the Profit and Loss of the Branch
  • Investigate and implement ways in which to reduce costs and increase margins
  • Prepare the Branch and Business Units budgets
  • Present budgets to management
  • Approve expenses as per the limits of authority
  • Customer Satisfaction: Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
  • Review performance measurements for customers according to the companies SLA's and together with Clients Service and Operations implement process improvement initiatives
  • New Business Sales: Manage the sales staff
  • Ensure sales staff have targets and the sales process is understood and implemented
  • Approve tenders and proposals according to the Tender and proposal process

Requirements:

  • Matric or Senior Certification equivalent
  • An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
  • 10 years' experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge preferable
  • Experience in Leading managers and multi skilled teams
  • Experience in Leading change management initiatives is preferable
  • Superior communication skills, both written and verbal
  • Computer Literate with good Excel, Outlook, and Word skills
  • Leadership skills with the enthusiasm to develop the team members
  • Strong focus on continuous improvement
  • Commitment in developing of staff
  • Ability to problem solve
  • Client centric focus
  • The ability to handle conflict resolution
  • The ability to work with little supervision, to use initiative (self-starter skills) and sound judgement is essential
  • A logical, analytical approach to problem solving and decision making
  • High energy levels and the passion to succeed
  • Levelheaded, flexible and the ability to adapt to a changing environment/ situations

Estimated Salary: R550,000 - R700,000 per annum based on location and industry standards

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