Learning Solutions Specialist
7 days ago
Are you passionate about learning and development? Do you have a knack for creating engaging training experiences?
About the PositionWe are seeking a highly skilled Learning Solutions Specialist to join our Architectural Services team As a Learning Solutions Specialist, you will be responsible for developing and delivering high-impact training programs that enhance customer experience.
The ideal candidate will have at least 3 years of experience in a similar role, a Bachelor's degree in human resources/management, Training or Development or any related area, and relevant training qualification.
The key responsibilities of this role include:
- Designing and delivering customised training solutions to meet business objectives.
- Coaching and mentoring teams to elevate service quality and efficiency.
- Continuously improving training strategies and materials aligned with company SOPs.
The successful candidate will have excellent project management skills, very good command of the English language, and a solid understanding of adult learning principles.
Main ResponsibilitiesThis role involves:
- New Hire Induction & Onboarding: Conduct comprehensive induction training for all new agents, ensuring they understand and comply with company policies, processes, and customer service standards.
- Product, Technical & Soft Skills Training: Deliver ongoing product, technical, and service training to improve agent performance, coach agents on effective communication, sales techniques, and problem-solving skills.
- Performance Coaching & Development: Identify training needs through call monitoring, performance reviews, and feedback, work with team leaders and managers to develop targeted coaching plans.
- Compliance & Quality Assurance: Ensure all agents adhere to company policies, compliance regulations, and industry standards, conduct regular knowledge assessments and quality checks to maintain training effectiveness.
The selected candidate will be a creative thinker with a growth mindset, able to adapt quickly to changing business needs.
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