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Team Service Delivery Lead

3 weeks ago

Johannesburg, Gauteng, South Africa Matriq Pty Full time
About This Role

We are seeking a highly motivated and results-driven Service Coordinator to join our team at Matriq Pty. In this role, you will play a vital part in ensuring seamless service delivery and fostering strong relationships with our clients.

The ideal candidate will possess a proven track record of delivering high-quality results in fast-paced environments and have excellent interpersonal and problem-solving skills.

Key Responsibilities
  • Coordinate Service Delivery:
  • Manage service schedules and resource allocation to ensure efficient delivery.
  • Monitor service progress, identifying areas for improvement and taking proactive steps to address any issues that arise.
  • Provide regular updates to clients on service status, addressing any concerns or inquiries they may have.
  • Develop and maintain accurate records and databases related to service provision.
  • Client Communication:
  • Act as the primary point of contact for clients, delivering exceptional customer service and exceeding their expectations.
  • Collaborate with clients to understand their service needs and preferences, tailoring our service delivery to meet their requirements.
  • Work closely with internal teams to ensure seamless coordination and execution of services.
Requirements
  • Proven experience as a Service Coordinator or in a similar role.
  • Excellent organizational and time management skills.
  • Strong verbal and written communication abilities.
  • Ability to work effectively in a team environment.
  • Proficient in using service management software tools and Microsoft Office Suite.
  • Ability to adapt to changing priorities and meet deadlines.
  • Attention to detail and strong analytical skills.
What We Offer

Matriq Pty offers a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development.