Social Media Marketing Manager

2 days ago


Johannesburg, Gauteng, South Africa Hire Resolve Full time

The successful Brand Reputation Specialist will be responsible for managing all aspects of social media presence, engaging with customers, and driving positive opinions on various social media platforms.

Key Responsibilities:

  1. Monitor and track brand mentions, reviews, and opinions across social media channels.
  2. Respond promptly and appropriately to customer queries, complaints, and feedback.
  3. Develop and implement a comprehensive social media strategy to enhance brand reputation and increase customer engagement.
  4. Collaborate with the marketing team to ensure consistent messaging and brand presence across all digital platforms.
  5. Stay up-to-date with social media trends, industry innovations, and emerging platforms.

Requirements:

  1. 2+ years of experience in social media or a related field.
  2. In-depth knowledge of various social media platforms and their best practices.
  3. Excellent written and verbal communication skills.
  4. Strong analytical skills to interpret data and identify trends or patterns.
  5. Familiarity with social media management tools and analytics platforms.


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