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Customer Support Expert

1 week ago

Cape Town, Western Cape, South Africa Yoco↗︎ Full time
About You
  • 3+ years of experience: In a remote technical support role, ideally in payments, fintech, POS systems, or IT support.
  • Strong Communication Skills: Break down complex concepts into simple, actionable guidance for merchants, demonstrating resilience under pressure and initiative in handling multiple conversations at once.
  • Team Player: Collaborate with internal teams to resolve critical merchant challenges, advocate for merchant needs, and contribute to our knowledge base to improve self-service resources.