Internal Sales Representative

2 weeks ago


Johannesburg, Gauteng, South Africa Hire Resolve Full time
Job Title: Internal Sales Representative

Hire Resolve is seeking a highly motivated and experienced Internal Sales Representative to join their team. As an Internal Sales Representative, you will be responsible for receiving and verifying incoming inquiries, communicating with relevant personnel, and maintaining a daybook of all incoming inquiries.

Key Responsibilities:
  • Receiving and verifying incoming inquiries via telephone and email
  • Communicating to relevant personnel with regard to credit application
  • Maintaining a daybook of all incoming inquiries
  • Submitting quotations via email to the customer
  • Reviewing of official orders against SYSPRO-generated quotation
  • Assisting COD customers
  • Processing of all acceptable orders into the Syspro system
  • Resolving any variances between order and quotation
  • Generating and processing buy-out orders to approved suppliers
  • Liaison with the Managing Director and Sales Managers on technical issues
  • Generating Credit Notes and submitting them to the Managing Director for approval
  • Manage and interpret customer requirements and offer technical support
  • Work with the Fabrication / Stores team to ensure customer requirements are met
  • Ensure quotes are complete and sent to customers within the stipulated turn-around times
  • Build and maintain good relationships with customers and ensure retention of existing customers
  • Refer customer complaints to the Quality Department
  • Communicate any specific delivery requirements to the Warehouse Manager on delivery time
  • Adhere to sales budgets and targets as instructed
Requirements:
  • Grade 12 or equivalent
  • 3-5 years of experience in the stainless steel industry
  • 3 years of working knowledge of SYSPRO
  • Ability to promote and maintain customer satisfaction
  • Proficient in MS Office
  • Good verbal communication skills
  • Knowledge of COD procedures
  • Good communication skills, people relation skills, and interpersonal skills
  • Knowledge of general administrative processes
  • Must be able to do basic maths and measurement conversions
  • Must be able to come up with solutions to customer queries and solve problems
  • Knowledge of the credit application process related to the company

Contact Hire Resolve for your next career opportunity.



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