Risk Assessment Consultant: Expert Resolution

4 days ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job Description

As a Risk Assessment Consultant, you will be responsible for assessing merits and quantum of non-motor damage claims through digital photographs. This entails assessing most types of non-motor claims. You will also be responsible for adjudication of these claims, consulting on claims processes, and aftercare provision to clients. Your responsibilities will include compiling management information and ensuring client satisfaction.

Key Responsibilities
  1. Responsible for all claim interactions directly with the client/intermediary.
  2. Responsible for determining merits, quantum, item identification, and buying.
  3. Responsible for negotiating and settling claims with the insured/intermediary.
  4. Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
  5. Effectively manage all relevant claims tasks and claims handling processes to achieve timely settlement and minimize leakage.
  6. Identify, investigate, and resolve any issues relating to claims in line with Santam policies and procedures.
  7. Handle claims efficiently and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.


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