Office / Customer Service Manager
2 months ago
About the Role:
Pronel Personnel is seeking a highly skilled and experienced Office / Customer Account Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships, overseeing service delivery, and driving business growth.
Key Responsibilities:
- Collaborate with customers, technical teams, and sales teams to ensure seamless service delivery and identify new sales opportunities.
- Manage the performance of our technical team, ensuring exceptional service levels are maintained at all times.
- Oversee internal admin tasks, assist with compliance, and chair internal meetings.
- Collaborate with suppliers, assist with procurement, and manage customer relationships.
- Meet with customers on-site and online, follow up on outstanding issues, and manage customer feedback.
- Build and maintain strong customer relationships, conduct courtesy calls, and oversee customer tasks with the technical team.
- Manage staff performance, set goals, and measure success.
Requirements:
- At least 5 years of experience in customer service sales and support, team management, and IT products and services.
- Industry experience and management experience.
- Certifications in IT, management, and customer service are beneficial.
- Driver's license and own car.
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