Senior Communications Director

1 month ago

Johannesburg, Gauteng, South Africa Old Mutual Full time

Job Title: Senior Communications Manager

Job Summary:

We are seeking a highly skilled Senior Communications Manager to join our team at Old Mutual. The successful candidate will be responsible for developing and implementing internal communications strategies that drive engagement and support the company's business objectives.

Key Responsibilities:

  1. Design and implement an internal communications plan that drives employee engagement and supports business objectives.
  2. Develop and implement an employment value proposition that focuses on employee engagement and retention.
  3. Develop the corporate narrative for Old Mutual and manage its delivery across the organization.
  4. Deliver an integrated internal communications plan for Group Human Capital and other key teams to ensure that suitable content is communicated across the Group.
  5. Develop, implement, and guide a Communication Framework for Group Human Capital and other key stakeholders to enable adherence to principles and protocols for Communications.
  6. Manage the delivery of effective and efficient OML communications processes.
  7. Manage reputational risk in the delivery of internal communications.
  8. Optimize and drive 'Ways of Work', including digital transformation, operational processes, tools, and systems.
  9. Provide expertise in the drafting and delivery of briefing documents or content for executives.
  10. Provide expertise in producing content and delivery of internal campaigns, approve corporate narrative as per corporate standards.
  11. Partner with senior leaders across the organization to ensure that all internal communications is aligned with business objectives and supports the company culture.
  12. Prepare content for executives for strategic internal engagements.
  13. Manage the monitoring and measurement of effective internal communications and provide recommendations for improvement based on feedback and data analysis.
  14. Manage crisis communications, ensuring all employees are informed and up to date.
  15. Serve as the company's spokesperson on internal communications matters.
  16. Manage people and culture per OML people practices and policies to create an enabling environment that supports high-performing and empowered teams.
  17. Contribute to functional data resource planning.
  18. Implement the functional resource plan and take corrective action (where required).
  19. Manage functions KPIs and implement corrective action.

Requirements:

  1. Degree in communications, public relations, journalism, or a related field.
  2. Minimum 8 years' internal communications experience.
  3. Experience defining and implementing communications strategies and plans, including driving communications standards and governance across a business.
  4. Experience in managing teams.
  5. Prior financial services experience is desirable.

Competencies:

  1. Strategic
  2. Leading with Influence
  3. Collaboration (Relating)
  4. Customer First
  5. Execution
  6. Innovation (Perspective)
  7. Personal Mastery (Learning)

Technical Competencies:

Business & Market knowledge

  1. Advanced knowledge of the business landscape (Business value chain, key operational areas). Knows how each business area contributes to business success. Sound knowledge of the market conditions within which the business operates and how potential developments could influence the business. Sound knowledge of competitors to the business and how their product/service offering competes with the business offering.

Content Development

  1. Develops suitable and engaging content for a range of different target audiences. Understands the needs of the target audience in content development. Develops content to suit the platforms or channels it will be published to. Aligns content to corporate identity and brand guidelines. Displays sound written communications ability.

Corporate Communication

  1. Guides in dealing with communication in demanding situations and to different stakeholders. Sound skills in formulating communication strategies and plans to deliver internal and external communication. Shapes and aligns key messages to the needs of stakeholders and the corporate narrative. Develops communication outcomes that build and grow the brand. Develops integrated marketing communications campaigns using both physical and digital tools. Advanced skills in press and media relations.

Reputation Management

  1. Skilled in assessing the business reputation in the market and with various stakeholder groups. Sound knowledge of the key reputation drivers and the internal coordination required to drive a good corporate reputation. Sound understanding of corporate reputational risk and how this will impact the business.

Risk and Crisis Management

  1. Skilled in implementing the business risk, compliance, and governance policies within a work environment. Sound knowledge of what constitutes ethical behaviour. Knows the crisis management process.

Appointment:

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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