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Production Team Leader

2 weeks ago

Springs, South Africa Servpro Industries, Inc. Full time

As a Production Team Supervisor with SERVPRO, you will play a critical role in ensuring the success of our operations. We are seeking an experienced leader who can effectively manage and complete jobs according to our processes.

About the Job:

This position involves responding to service calls, setting up efficient job flow, coordinating requirements, completing job documentation, performing and supervising production work, and monitoring assigned jobs from start to finish.

You will be responsible for communicating clearly with customers, establishing relationships with commercial, insurance, and residential customers, and following all safety procedures on the job site.

Key Responsibilities:
  1. Explain processes and answer customer questions as needed
  2. Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction
  3. Communicate clear expectations to production technicians and supervise their activities
  4. Perform production processes as scheduled and ensure quality control
  5. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
  6. Resolve problems quickly as they arise
  7. Manage job file documentation to ensure complete and accurate project details
  8. Manage and control costs of production projects
  9. Manage assets by protecting and using equipment and materials properly
  10. Clean and maintain vehicles, equipment, warehouse, and office areas
  11. Perform sales and marketing activities, including add-on sales and security checks