Practice Manager Lead
6 days ago
The Practice Manager is responsible for ensuring the smooth operation of our Optical Store. This role involves overseeing the dispensing and administration functions, maintaining accurate records, and providing exceptional customer service.
Key Responsibilities:
- Manage daily store operations, including staff supervision and performance monitoring.
- Maintain accurate records of customer transactions, claims, and stock levels.
- Ensure timely and efficient processing of claims and refunds.
- Conduct regular stock takes and maintain accurate stock levels.
- Provide exceptional customer service, addressing queries and resolving issues promptly.
- Collaborate with the team to achieve sales targets and improve store performance.
Requirements:
- Minimum 5 years' experience in an administration or optical position.
- Proven track record of managing teams and improving store performance.
- Excellent communication and customer service skills.
- Ability to work accurately and efficiently under pressure.
- Basic computer skills and familiarity with optical software.
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