Crypto Chargeback Expert
3 weeks ago
MoonPay is seeking a skilled Crypto Chargeback Expert to join our Trust & Safety Team. As a key member of our team, you will play a vital role in safeguarding our business and ensuring a seamless experience for our users within the dynamic world of Web3 and crypto.
Job Description- Investigate Disputed Transactions: Conduct thorough investigations of disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods (APMs) guidelines.
- Defend Chargebacks: Respond to incoming chargebacks, ensuring timeliness and compliance with card network and payment platform regulations.
- Identify Fraud Patterns: Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks.
- Enhance Processes: Develop and implement improvements to chargeback and dispute processes, ensuring efficiency and alignment with industry standards.
- Cross-Functional Collaboration: Work closely with other Teams to achieve company-wide OKRs.
- Collaborate Externally: Work with acquiring partners to ensure that MoonPay's chargeback processes remain compliant and responsive to evolving regulations.
- Strategize Chargeback Reduction: Leverage third-party tools such as Ethoca and Verifi to analyze dispute patterns, mitigate risks, and optimize processes, proactively reducing chargeback incidence and enhancing fraud prevention strategies.
- Support Cross-Functional Projects: Assist in broader investigations and projects as needed, sharing insights and data with relevant departments.
- Industry Engagement: Stay on the pulse of evolving chargeback regulations, leveraging your knowledge to keep MoonPay compliant and proactive in fraud management.
- Report and Optimize: Deliver regular insights and reports on chargeback metrics to senior management, supporting strategic improvements.
About You
- You'll thrive in this role if you bring a proactive, problem-solving mindset, strong analytical skills, and a passion for detail.
- A 2+ year background in chargeback and dispute resolution expertise is required, preferably within the crypto, e-commerce, or similar high-risk environments.
- Proficiency in chargeback and dispute resolution across major payment platforms (e.g., Visa, MasterCard, Amex, PayPal, Venmo), including the interpretation of chargeback reason codes and dispute handling.
- A deep understanding of current chargeback management standards and card network protocols, including liability shift rules and card scheme monitoring programs.
- Ability to identify fraud patterns and conduct effective investigations.
- High-risk industry expertise, particularly experience working with alternative payment methods (e.g., PayPal, Apple Pay).
- Advanced Excel/SQL Knowledge is advantageous for analyzing data and identifying patterns.
- Strong communication skills to present findings clearly and collaborate with both internal and external stakeholders.
- An estimated annual salary of $120,000 based on location and job requirements.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
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