Groups and Incentives Operations Specialist
6 days ago
Executive Placings is seeking a highly skilled Groups and Incentives Operations Consultant to join our team. This role is based in a dynamic and fast-paced environment.
Key Responsibilities:
Deliver and execute land tour programs and events with precision and attention to detail.
Coordinate and handle groups traveling in Southern and East Africa, ensuring seamless execution and high-quality service.
Collaborate with the Operations Manager to drive commercial growth and profitability, ensuring all files are optimized for success.
Maintain strong relationships with partners and suppliers, ensuring adherence to service level standards and quality control measures.
Support the accounts team in collecting debtors in a timely manner and provide insights to management on potential bad debt.
Ensure accurate and up-to-date information on all confirmed services, including client itineraries and documents.
Oversee the planning and execution of groups traveling, taking into account country travel restrictions and ensuring compliance.
Recommend process improvements to enhance guest experiences and customer service, working closely with the Operations Manager and Groups Reservations Manager.
Respond promptly to client and/or guest complaints, escalating issues to the Operations Manager and Groups Reservations Manager as needed.
Be available on call for major emergencies, alerting the client and Regional Touring Manager immediately.
Assist with special projects and other duties as assigned by Management.
Requirements:
Minimum of 2-5 years of previous inbound tour consulting experience.
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations.
Good understanding of terms and conditions.
Relevant understanding of business to create and formulate a strategy and make commercial decisions.
A passion for delivering service excellence.
A good knowledge of South Africa, Southern and East Africa, with the ability to provide recommendations and assistance.
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies.
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