Senior Client Support Specialist
4 weeks ago
About EXANTE
We are a wealth tech company that provides centralized trading solutions and B2B financial infrastructure, helping create value through technology.
Our proprietary trading platform offers direct market access to +1M financial instruments from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities. Our guiding principles include:
- We believe that freedom is an inherited right
- We are catalysts
- We defend privacy
- We cater to our customers to an unprecedented degree
As a Financial company, we prioritize investments in our people.
Salary: R500,000 - R700,000 per annum (dependent on experience)
Job Description
This role involves managing client inquiries via different channels within set SLAs and KPIs. You will provide excellent customer support by identifying customers' needs and solving tasks with an individual approach.
You will liaise with internal teams to find solutions to more complex inquiries, navigate inquiries to relevant departments when necessary, maintain a sound knowledge of our product and industry, and contribute towards various side projects and tasks such as FAQ upkeep and internal documentation.
Responsibilities
- Manage client inquiries via email, live chat, and phone calls
- Provide exceptional customer service
- Liaise with internal teams for complex inquiries
- Maintain product and industry knowledge
- Contribute to side projects and tasks
Requirements
- Financial markets and industry knowledge
- Experience with tools like Intercom, Zendesk, Atlassian
- Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
Benefits
- Corporate benefits
- Truly inspiring culture
- Ongoing education & training programs
- Global career opportunities
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