Technical Consultant for Hoteliers

4 days ago


Cape Town, Western Cape, South Africa Sabenza It & Recruitment Full time

As a Technical Consultant for Hoteliers, you'll play a crucial role in providing high-quality assistance and resolving client queries through excellent communication skills.

This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

You'll need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You'll join a global team of customer service representatives and be responsible for taking care of our Benelux (Belgium, Netherlands & Luxembourg) clients.

Your key tasks will include:

  • Supporting hoteliers by delivering personalized responses to their queries via email, phone, and online discussion forums.
  • Delivering world-class customer experience by listening to hoteliers and being responsive to their needs.
  • Assessing queries and escalating them to internal teams as needed, with follow-up to ensure resolution.
  • Meeting daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.

You'll work closely with our Implementations Team to ensure a seamless transition of client accounts to support. You'll also need to retain dissatisfied customers and turn them into promoters by understanding their situations and behaviors.

To succeed in this role, you'll require:

  • Fluency in German and English.
  • 2+ years' experience in a service-oriented, technical or customer support role.
  • Technical proficiency in working on different systems (training will be provided).
  • Hotel (front desk / reservations) and/or hospitality experience.

We offer a range of benefits, including free food Fridays, a Mac environment, incentive-based commission, formal training budget, and equity.



  • Cape Town, Western Cape, South Africa Roomraccoon Full time

    About UsWe are RoomRaccoon, an all-in-one hotel management system that aims to redefine the way hotels operate.The RoleThis is an exciting opportunity to join our team as a Customer Support Consultant. You will be working closely with hoteliers to deliver world-class customer experiences.Provide professional support to hoteliers via email, phone, and online...


  • Cape Town, Western Cape, South Africa RoomRaccoon Full time

    RoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA, and Africa.Title: Customer Support Consultant / Customer Care...


  • Cape Town, Western Cape, South Africa Roomraccoon Full time

    RoomRaccoon : RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of professionals, spread across 5 offices worldwide, serves + clients across Europe, USA, and Africa.Our benefits include equity, formal training budget allowance, annual...

  • Client Care Advocate

    5 hours ago


    Cape Town, Western Cape, South Africa Roomraccoon Full time

    Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team. This is an exciting opportunity to work with hoteliers and deliver exceptional customer experiences.ResponsibilitiesYou will be responsible for:Providing professional support to hoteliers via various communication channels.Assessing queries and escalating issues when...


  • Cape Town, Western Cape, South Africa RoomRaccoon Full time

    About UsRoomRaccoon is a hotel management system that revolutionizes the way hotels operate. Founded in 2017 by Nadja Buckenberger and Tymen Van Dyl, our mission is to provide an all-in-one solution for hoteliers.We have a diverse team of professionals spread across 5 offices worldwide, serving over 2000 clients across Europe, USA, and Africa. Our team's...


  • Cape Town, Western Cape, South Africa join Full time

    RoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.Title: Customer Support Consultant / Customer Care...


  • Cape Town, Western Cape, South Africa Sabenza It & Recruitment Full time

    In this role, you'll provide exceptional support to hoteliers across Europe, USA and Africa, ensuring they receive top-notch assistance and guidance when using our all-in-one hotel management system.Your main objectives will be to:Provide expert-level support to hoteliers via email, phone, and online discussion forums.Deliver world-class customer experience...


  • Cape Town, Western Cape, South Africa RoomRaccoon Full time

    Company OverviewRoomRaccoon was founded in 2017 with a vision to transform hotel operations through our comprehensive hotel management system. Our expert team serves 2000+ clients across Europe, USA, and Africa.Job DescriptionWe are looking for a highly skilled Customer Support Consultant / Customer Care Consultant to join our team. This individual will be...


  • Cape Town, Western Cape, South Africa Sabenza It & Recruitment Full time

    We're seeking a highly skilled Hotel Operations Assistant to join our global team and support our Benelux (Belgium, Netherlands & Luxembourg) clients.Your primary duties will include:Providing top-notch support to hoteliers via email, phone, and online discussion forums.Delivering world-class customer experience by listening to hoteliers and responding...

  • Technical Consultant

    3 weeks ago


    Cape Town, Western Cape, South Africa Acuity24 Full time

    Job Title: Technical Consultant / Sage X3 Support Location: South Africa, Remote Employment Type: Full-Time Experience Level: Mid-Level (4 Years) About the job Company Description: Acuity24 specializes in helping businesses overcome accounting and business challenges through Sage software solutions. Acuity24 offers Sage Intacct and Sage X3 to support our...


  • Cape Town, Western Cape, South Africa Roomraccoon Full time

    Company OverviewRoomRaccoon is a pioneering hotel management system founded by Nadja Buckenberger and Tymen Van Dyl. Their mission is to revolutionize the hospitality industry through innovative technology.Job DescriptionAs a Customer Support Consultant, you will be responsible for delivering exceptional customer experiences by providing professional support...


  • Cape Town, Western Cape, South Africa join Full time

    At RoomRaccoon, we strive to provide exceptional hotel management solutions that meet the unique needs of our clients. As a Hotel Operations Expert, you will play a vital role in ensuring our customers receive top-notch support.We are committed to innovation and continuous improvement, with a global team of professionals spread across five offices...


  • Cape Town, Western Cape, South Africa Sabenza It & Recruitment Full time

    At RoomRaccoon, we're on a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.We're looking for a Customer Support Expert to join our global team and take care of our Benelux (Belgium, Netherlands &...


  • Cape Town, Western Cape, South Africa Morae Full time

    Morae City of Cape Town, Western Cape, South AfricaTechnical Support ConsultantMorae is trusted around the world for the delivery of digital and business solutions for a constantly changing legal industry. Morae has earned wide respect for the expertise and experience of our legal consulting, technology, and operations professionals, many of whom have...


  • Cape Town, Western Cape, South Africa Parvana Full time

    ResponsibilitiesThe Sales and Technical Consultant will be responsible for delivering tailored technical solutions for personalized client challenges, effortlessly sharing exciting platform features with potential clients.Tailor technical solutions for personalized client challenges.Share insights to shape the platform's future based on client...


  • Cape Town, Western Cape, South Africa Roomraccoon Full time

    Why Choose UsWe offer a dynamic work environment with opportunities for growth and development.The JobWe are seeking a highly skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences.Provide professional support to hoteliers via various communication...


  • Cape Town, Western Cape, South Africa join Full time

    RoomRaccoon is a leading provider of all-in-one hotel management systems, founded by Nadja Buckenberger and Tymen Van Dyl in 2017. Our mission is to redefine hotel operations with innovative technology.We have a diverse team of professionals across five offices worldwide, serving over 2000 clients across Europe, the USA, and Africa.This role plays a crucial...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Overview:The Technical Sales Consultant will play a key role in driving business growth by providing expert technical knowledge and sales support for the company's steel and pipework products within the water and wastewater sector.Experience:o Minimum of 3-5 years of experience in technical sales, in steel and pipework products or services in the water...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Overview:The Technical Sales Consultant will play a key role in driving business growth by providing expert technical knowledge and sales support for the company's steel and pipework products within the water and wastewater sector.Experience:o Minimum of 3-5 years of experience in technical sales, in steel and pipework products or services in the water...


  • Cape Town, Western Cape, South Africa join Full time

    RoomRaccoon's vision is to revolutionize hotel operations through cutting-edge technology and innovative solutions. As a Global Customer Advocate, you will be instrumental in delivering exceptional customer experiences.We have a diverse team of professionals working together to achieve our mission, with a presence in five offices worldwide and a network of...