Key Account Manager

2 months ago


Randburg, Gauteng, South Africa Switch Recruit (Pty) Ltd Full time
About the Role

We are seeking a highly motivated and experienced Key Account Manager to join our team at Switch Recruit (Pty) Ltd. As a Key Account Manager, you will be responsible for managing and growing our clients' relationships within the clearing and forwarding industry.

Key Responsibilities
  • Review and analyze client status reports to identify areas for improvement and growth.
  • Maintain and develop strong relationships with clients to ensure their needs are met and exceeded.
  • Update and maintain our CRM system to ensure accurate and up-to-date information.
  • Handle and resolve customer complaints and issues in a timely and professional manner.
  • Identify opportunities to grow our current client base and develop strategies to achieve this goal.
  • Stay up-to-date with market trends and provide clients with valuable insights and advice.
  • Prepare and distribute regular newsletters to clients to keep them informed about industry developments.
  • Develop and implement Standard Operating Procedures (SOPs) to ensure efficient and effective client management.
  • Source new business opportunities and develop strategies to pursue them.
Requirements
  • Matriculation certificate.
  • 2-3 years of experience in a commercial role within the clearing and forwarding industry.
  • Experience with all modes of transport, imports, exports, and cross-trades.
  • ShipShape experience is an advantage.

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